Age Verification Policy

1) 21+ access requirement (NZ)

• By creating an account or continuing to use the site, you confirm you are 21 or over.
• We restrict access to protect young people and to meet advertising and platform requirements (including Google Ads youth protection expectations).

2) Age-gating

We use age gates and account controls, which may include date-of-birth entry, 21+ confirmations, and prompts shown before sign-up or restricted features. Attempting to bypass these controls is prohibited.

3) When we may verify your age

We may request additional age verification when required by law, policy, or risk checks (for example, if information appears inconsistent, we receive a complaint, or automated signals indicate possible underage use).

Verification methods may include:

• Providing a copy/photo of a government-issued ID showing date of birth; and/or
• Providing other evidence reasonably sufficient to confirm you are 21+.

If verification is requested, certain functions may be limited until checks are completed.

4) Suspected minors and account actions

• If we suspect a user is under 21, we may temporarily suspend access while we investigate.
• If we cannot confirm the user is 21+, we may refuse service and close the account.
• We may remove or restrict content, disable communications, and take steps to prevent re-registration.

5) Reporting underage access

If you believe someone under 21 is using PlayLobbyNZ.com, report it as soon as possible with any relevant details (username, links, screenshots, dates/times):

Email: contact@playlobbynz.com
Phone: +64 21 489 7632

6) Handling verification data

We aim to collect only what is necessary to confirm age, use it only for verification and safety purposes, and protect it with reasonable security measures. Where possible, we avoid retaining copies of IDs longer than needed for verification and record-keeping requirements.